Our “no quibble” guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item.
The item must be unopened (with any seals and shrink wrap intact) and we will issue a full refund. please note: we can only accept the return of opened items if they are faulty.
Please follow the steps below to enable us to process your refund efficiently:
- Wrap the item securely in its original packaging with all accompanying documentation.
- Contact customer services at: firstname.lastname@example.org who will provide you our return address providing you are able to return your order under the returns policy outlined above. please retain your proof of postage.
- We will notify you via e-mail when we have processed your refund.
How to claim missing items if an item is missing from your order, please contact customer services at: email@example.com within 3 days of the date you receive your order.
How to claim missing orders non delivery of orders must be reported firstname.lastname@example.org within two weeks of receiving notification of dispatch, this extends to four weeks for deliveries outside of the uk.
Unfortunately we are unable to accept claims which fall outside of this time scale.
Changed your mind? if you’re in the UK, you can change your mind about any online order within fourteen working days of receiving it. As long as your product is still sealed and in the same condition, it’s every bit as simple as our typical returns.
just follow the process above within 14 days of receipt of the product.